Stop! Wait! I Am Pulling Down a Menu!

San Jose, CA, with the sm completelyest officer-to-resident ration in the country, is named one of the safest cities in the United States. From 1990 to 2004, officers overworked on a daily basis with a text-based mobile dispatch organisation, which they had no problem with. A major issue happened when, in 2004, this corpse was replaced by a new Windows-based touch pervade packet, developed by Intergraph. In this new project, a new touch screen electronic computer was inst wholeed in every patrol car. The idea of the software was correct, it was supposed to bring some(a) benefits and plain help officers, give way their life easier.The new software was designed to receive orders, send messages, write reports, receive maps of the city, and use the GPS to let officers be intimate where they are located. The success of the software was non as planned. Even before it was installed, officers were already upset that their input was non asked or so the design of the larboard n obody asked their sentiment and suggestions for the creation of the new system. The software itself had way similarly many complications. Officers were non satisfied at all with it.Some of the issues include were the increasingly difficult to use code 99-emergency, the time it took them to find whether a person they stopped had violent criminal record, mapping and GPS inaccuracies, and un acquireed randomness that took screen space along with difficult font to read. The software simply did not work, it crashed after two days of its de entirely. It was fixed and debugged, notwithstanding quench had major issues. Dispatchers were also very dissatisfied with the Intergraph system because of the risky delays in task execution, because it could not perform multiple tasks simultaneously, between many more than.They too, prospect should cause been consulted during the interface design stage. To fix these issues, SJPOA provided more develop to officers and hire a consultant to se e what could be through. The consultant realized on that point were too many daedal hierarchies that did not lease sense for anyone who had to be using the system while driving a car. Even with all these disagreements, San Jose did not replace the system. While aspect at the examples given about Chicago and San Diego, I brook see there is still want for San Jose and the implementation of the new system. Are the problems encountered by the police officers due to hardware or software?The problems encountered were due to both, hardware and software. Hardware refers to the physical components of computers and tie in electronic devices such as PDAs. It was utter in the case that of age(p) officers were having more trouble than the younger ones and I cerebrate it is because they are not used to the new computers and devices. The input devices are the ones that receive signals from outside the computer and transfer them into the computer. The most common input devices are the co mputer keyboard and mouse, but some advices accept voice, imagine, or other signals (Oz, E. , 2009).In this case, their problems were with the touch screen computers, which can serve both as an input and output device. bundle was the major problem in this case. The software implemented simply did not work there were too many bugs and mistakes. The idea of the software was to sack up officers lives easier and not more complicated. It seems that the software was too complex and slow to be used by police officers and fire fighters, who can most of the time be in danger and in need of fast and accurate information. Whom do you think is at defect for the winless implementation of the new software?Why? I commit the fault is to be blamed on the police and city officials. Their thought was good, they valued to improve their system, but did not get any input from the officers to hit the sack what good-hearted of system would work for them, what they need to most, if it is speed, accu racy, GPS, what would make their lives easier. I believe it lacked communication between them. With all this information, police officials could have gone to Intergraph and explained what kind of system they were looking for, how they wanted it to be, what should have its emphasis on.People, specially the technologically challenged, are often not receptive of new technologies. Was this a major issue in this case? I dont believe it was a major issue, but it was one. The case stated even the bountiful and receptive officers were having obstacles to adapt to the new system, and it also said the honest-to-god officers were having more trouble than the younger ones. Technology is changing so fast and some of us can not get caught up with it many times. The older officers were used with the paper and pen method, some of them probably do not even have (or if they do they got it not too long ago) a computer at home.If they are used to computers I am reliable it is not the touch screen o ne, it is the laptop or desktop type. alone of these make it more difficult to accept the new engineering but it is not something that can not be converted with reading. After getting acquainted(predicate) with the computers and systems they forget realize it is going to make their job some(prenominal) easier and simple. If you were the CEO of Intergraph before it assumed the project for San Jose, what would you do differently? As the CEO of Intergraph I would have sloped to the officials to know exactly what they are looking for in the system and try to create one that is as unproblematic as possible to use.I would hold a lot of educational activity sections to the officers to make certain they knew what they were doing and how they could use the system to their advantage. I believe Intergraph probably created a system that is not compatible with what they were needing. They should have held sections with the officers to know how familiar they are with computers, what the y do and do not know about it. I am sure with useful information comparable this the system created would have been much more user friendly and therefore more in effect used.My recommendations for this case are as follow Hold more training sections I believe with training this situation can be work out in a simple way. I know that much of it depends on the effectiveness of the software itself, but once it is solved and free of bugs, training sections lead be helpful for officers to get very familiar with the system and start using it to their advantage. Nowadays they can no longer work with paper and pen, computers will save them a lot of time and movement if used correctly. I also believe the training sections should be done with touch screen computers instead of desktop or laptops.Officers need to be able to practice on a screen just like the one they are going to work with in the car. This will make them feel more comfortable when using the software on the job. buy off input from officers the best way to make officers and dispatchers satisfied with the new system and computers is to get them involved in the process. They should be able to give their opinion about the whole situation and give inputs on what they believe would make a difference and what would not. They are the ones who will use it al all times so they should know what kind of system they want and will fulfill their needs when time comes.Fix software error I am sure this is something they are already working on, and as stated in the case, San Diego also had the same problem when started using the same software and now it is working much better. They worked with Intergraph to fit the system to their needs and I believe San Jose needs to do the same. Get officers more adapted to technology with time they will understand that technology is there to make their ain and professional lives better. Resistance is an emotional response based on feelings. You cannot talk people out of their emotion s.In fact, their emotions become fiercer when they sense that their feelings are cosmos challenged. An alternative and more effective approach is to ask about the concerns regarding the change. intercourse to the officers to know what is holding them back. I think some workshops and/or meetings with experts in technology would give them an idea of what is available to them. I am sure a touch screen computer with many icons and items can be scary to some of them, but after they understand how to use everything they will truly take advantage of it.